Administration
Executive Director
David Zenz - (x.2576)
Dave is responsible for the overall management and direction of ITS including establishing a future direction for all campus information technology programs, infrastructures and services. Dave also serves on the Academic Computing Advisory Committee, the Library Advisory Committee, and the Datatel Core Team.
Aide to the Executive Director
Bobbie Brown - (x.2566)
In addition to Bobbie's Aide to the Executive Director responsibilities, she is also the department Administrative Assistant. She provides first response helpdesk support, system level user account administration, Colleague user account administration, and manages the Xerox machine maintenance, lease, and technical service and Sprint cell phone inventory, order and account troubleshooting.
Applications Development
Director of Applications Development
Diane Eichler - (x.2380)
Diane is responsible for the overall management of the office of Applications Development, which includes the AS/400 computer operation, maintenance, performance and system upgrades. Diane provides oversight of all new application designs, development, and the support of program requests, designs and resolutions.
Client/Server Senior Programmer
Lori Venturini - (x.2379)
Lori assists the Director of Application Development by writing and maintaining custom software applications, programs new processing systems, creates new reports and provides troubleshooting and program support for all College departments.
Information Systems
Information Systems Manager
Kevin Maurer - (x.2627)
Kevin is responsible for administering the databases that are used in support of all college departments. He is also responsible for administering the Datatel application.
Programmer
Matt Miller - (x.2605)
Matt is responsible for developing, testing and implementing custom applications for needs that fall outside Datatel Colleague. Additionally, Matt is the backup for administering Datatel Colleague and WebAdvisor.
Report Writer
Jean Flynn - (x.2534)
Jean is responsible for developing, testing and implementing custom reports for the College Enterprise level systems including Datatel Colleague. Additionally, Jean assists the Director of Applications development in times of need.
Network and Systems
Network/Systems Manager
Patrick Chartrand - (x.2567)
Pat is responsible for overseeing the implementation of new back-end server and network technologies and maintaining the existing infrastructure.
Systems Administrator
Greg Harms - (x.2568)
Greg is responsible for administration and Workstations for the campus network and provides support for the hardware infrastructure, software applications, and archival systems. He also investigates and deploys new technologies.
Technical Support
Help Desk Coordinator/Supervisor
Jim Bowen - (x.2640)
Jim supervises and coordinates day-to-day operation of the Help Desk. He is our primary purchasing agent, oversees the faculty computer replacement program, and manages the sale or disposal of old equipment. Jim also provides user support; technical service, and computer sales consultation for faculty, staff, and students, and assists with the maintenance and use of the residential network (ResNet).
Technical Support Specialist
Anthony Williams - (x.2549)
Anthony provides user support, technical service, sales consultation for faculty, staff and students, and maintain and assists students in accessing the residential network (ResNet).
Technical Support Specialist
Jonathan Voss - (x.2638)
Jon provides user support; technical service; computer sales consultation for faculty, staff, and students; and maintains and assists students in accessing the residential network (ResNet).
Technical Support Mac Specialist
David Pauken
David provides user support; technical service; computer sales consultation for faculty, staff, and students; and maintains and assists students in accessing the residential network (ResNet).
To request technical assistance, contact Jim, Anthony, Jon, or David by submitting a Trouble Ticket or emailing the Help Desk at helpdesk@hillsdale.edu. To make an appointment or talk about purchasing a computer, software or related accessories, you may either call 517-607-2566 or submit a Consultation Request.
User Services
Manager of User Services
Jeff Yost - (x.2631)
Jeff focuses on the overall direction, development, and management of institution–wide user service and support operations. He is responsible for the hiring of personnel, budget preparation, and management of the daily operation of the Helpdesk, institutional training, curricular support, and web-based services. Jeff also participates in the selection and adoption of new technology as well as the design of the User Interface for all campus Information Services.
Web Technician
Matt Schonert (x.2513)
Matt's responsibilities include administering the College Internet and Intranet web presence, strategy, infrastructure, and web servers; creating and maintaining links between web applications and core systems (including Datatel, LiquidMatrix, BlackBoard, etc.), and working with all College offices and departments to provide our constituents with accurate and timely web-based services.
Academic Services Specialist
Tina Waggener (x.2626)
Tina works closely with the Manager of User Services to provide and develop academic technology resources for faculty, staff, and students to and coordinate curricular support resources for the college. She has responsibility for computer lab management, curricular support technology, ITS student employment, and associated student services.
33 East College St. Hillsdale, MI 49242 • Tel: 517-437-7341 • Fax: 517-437-3923
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